Frequently Asked Questions
Everything you need to know about your KOSPET experience, from shipping to device support.
How long does shipping take for KOSPET smartwatches?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Delivery times generally range from 7 to 15 business days depending on your location and chosen shipping method.
Are KOSPET smartwatches waterproof?
Yes, most KOSPET rugged smartwatches feature 5ATM or IP69K water resistance ratings, making them suitable for swimming, rain, and intense outdoor activities. Please check the specific product page for exact depth ratings.
What is your return and warranty policy?
We provide a 30-day money-back guarantee for any reason and a 1-year limited warranty against manufacturing defects. If you encounter any hardware issues, our support team will assist with repairs or replacements.
Which app should I use to sync my KOSPET watch?
Most KOSPET devices utilize the 'KOSPET FIT' or 'Da Fit' apps, available on both the Apple App Store and Google Play Store. Refer to the user manual included in your box for the specific app compatible with your model.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various localized payment options to ensure a secure and convenient checkout process.
Can I track my order after it has been shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.