Returns & Warranty Policy

At KOSPET Global Official, we stand behind the quality of our rugged smartwatches and offer a 30-day return policy for items in original condition. If you are not completely satisfied with your purchase, our dedicated support team is here to assist with a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our official support team via email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Pack Your Device

  Securely place the smartwatch, all original accessories, and documentation into the original packaging to ensure the item is protected during transit.

• 3.
  Ship to KOSPET

  Label the package with the provided RMA number and ship it to our designated service center using a trackable shipping method.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund or replacement will be processed within 5-7 business days to your original payment method.